At TalkSmart Spoken English Academy, we strive to ensure your satisfaction with our products and services. However, if you are not completely satisfied, you may request a refund under the following terms:
1. Eligibility for Refund:
– Refund requests must be made within **2 days** of the purchase date.
– Refunds are applicable only for the purchase of our eBooks, courses, or other digital products.
2. Non-Refundable Cases:
– Refunds will not be issued for requests made after the **2-day refund window** has expired.
– Products that have been **fully accessed, downloaded, or used** extensively during the 2-day period are not eligible for a refund.
– Refunds will not be issued for **live sessions, services, or consultations** once initiated.
3. **Refund Process**:
– To request a refund, please contact our customer support team at **support@talksmartacademy.com** with your purchase details (order ID, date of purchase, and payment method).
– Once your refund request is approved, the amount will be credited to your original payment method within **5-7 business days**.
4. **Right to Refuse Refunds**:
– We reserve the right to refuse a refund if we suspect fraudulent activity, misuse of the product, or violation of our terms and conditions.
By completing a purchase on our platform, you acknowledge and agree to this refund policy. For any questions, feel free to reach out to us at support@talksmartacademy.com.